bgd89 Privacy Policy — How We Protect Your Data

bgd89 collects personal information from you in several ways: directly when you register and use your account, automatically through your interaction with our platform, and from third parties such as payment processors and identity verification providers. The categories of personal data we collect are described below.

1.1 Information You Provide Directly

When you register a bgd89 account or interact with our platform, you voluntarily provide us with personal information, which may include:

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number (Bangladesh-registered), and residential address.
• Account credentials: Username and hashed password (we do not store your password in plain text).
• Payment data: bKash mobile number, Nagad account details, Rocket account details, bank account details (for bank transfer withdrawals), or card details (for Visa/Mastercard transactions). Full payment credentials are handled by our PCI-compliant payment partners — bgd89 does not store full card numbers on its own servers.
• Identity verification documents: Scanned or photographed copies of government-issued identification (National ID card, passport, or driving licence) and proof-of-address documents (utility bill, bank statement) submitted during the KYC process.
• Communications data: Messages, complaints, support queries, and any other correspondence you send to bgd89 via live chat, email, or any other communication channel.

1.2 Information Collected Automatically

When you access and use the bgd89 platform, certain technical and behavioural data is collected automatically:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone setting.
• Usage data: Pages visited, games played, betting history, session duration, click-stream data, deposit and withdrawal history, and bonus interaction records.
• Log data: Server-side logs recording login timestamps, failed login attempts, account setting changes, and transaction events.
• Geolocation data: Approximate geographic location derived from your IP address, used to assess eligibility and detect potential account anomalies.
• Cookie and tracking data: Data collected through cookies and similar technologies as described in Section 4 of this policy.

1.3 Information from Third Parties

bgd89 may receive personal data about you from third parties in the following circumstances:

• Payment processors: Confirmation of transaction status, payment method ownership verification, and fraud risk signals from bKash, Nagad, Rocket, Upay, and card payment processors.
• Identity verification providers: Results of document and biometric verification checks carried out by third-party KYC providers, including whether your submitted identity documents are genuine and match the information in your account.
• Fraud and AML screening providers: Risk scores and watchlist check results from third-party anti-money laundering and fraud detection services.
• Responsible gaming databases: Where applicable, information from self-exclusion schemes or responsible gaming registries indicating whether a prospective player has self-excluded from gambling platforms.

bgd89 uses personal data only for the purposes described in this Privacy Policy. We do not use your data for purposes that are incompatible with those stated below without first obtaining your explicit consent, or unless we are required to do so by law.

• Account creation and management: To register your account, verify your identity and age, maintain your account settings, and administer your player profile throughout the lifecycle of your account.
• Service delivery: To provide access to casino games, sports betting markets, live dealer tables, and any other bgd89 services you use. This includes processing your deposits, crediting your winnings, and executing withdrawal requests.
• Payment processing: To process financial transactions, verify that payment method ownership matches your registered identity, and maintain accurate financial records of all deposits, withdrawals, and bonus transactions.
• Identity and age verification (KYC): To confirm that you meet the eligibility requirements described in our Terms & Conditions — specifically that you are at least 18 years of age and that the personal information you provided at registration is accurate.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, bonus abuse, and any other conduct that violates our Terms & Conditions or applicable law. This includes automated monitoring of account activity for anomalous patterns.
• Responsible gaming compliance: To monitor gaming behaviour for indicators of problem gambling, enforce deposit limits, session limits, and self-exclusion decisions, and to proactively reach out to players who may be showing signs of gambling harm in accordance with our responsible gaming obligations.
• Customer support: To respond to your queries, complaints, and requests — including account disputes, withdrawal queries, technical issues, and feedback — and to maintain a record of communications for quality assurance purposes.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering laws, record-keeping requirements, and any other legal or regulatory obligations that require bgd89 to retain or disclose certain data.
• Platform improvement: To analyse aggregated, anonymised usage data in order to understand how players interact with bgd89, identify technical issues, and improve the design and performance of our platform. This analysis does not involve identifying individual players.
• Direct communications: To send you account-related notifications — such as deposit confirmations, withdrawal processing updates, account security alerts, and changes to our Terms or Privacy Policy. Where you have opted in, we may also send promotional communications about bonuses and new features. You can opt out of promotional emails at any time via your account settings or by contacting support.

bgd89 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data with external parties only where strictly necessary for the delivery of our services, for legal compliance, or for the protection of our legitimate business interests, as described below.

• Payment processors: When you make a deposit or withdrawal, the necessary payment data is shared with the relevant payment provider — such as bKash, Nagad, Rocket, Upay, or a card payment gateway — solely for the purpose of processing the transaction. These providers operate under their own privacy policies and are independently responsible for the data they handle.
• Identity verification (KYC) providers: Your identity documents and personal details may be shared with our third-party KYC verification partner for the purpose of authenticating your identity and age. These providers are bound by strict data processing agreements and may not use your data for any purpose other than the verification service they provide to bgd89.
• Fraud prevention and AML screening services: Technical data (including IP address, device fingerprint, and transaction patterns) and identity data may be shared with anti-fraud and anti-money laundering screening providers. These services process data on bgd89's behalf to generate risk assessments that inform our fraud prevention decisions.
• Game software providers: When you play games powered by third-party studios — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — technical session data (including your account identifier, game session ID, and bet history for that session) is passed to the relevant game provider's systems in order to render the game and record the outcome. Game providers do not receive your full personal profile and are contractually restricted from using session data for purposes outside of game delivery and dispute resolution.
• Legal and regulatory authorities: bgd89 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where we are legally required to do so — for example, in response to a court order, a formal regulatory request, or our obligations under anti-money laundering legislation. bgd89 will not voluntarily disclose player data to government bodies beyond what is legally required.
• Business continuity: In the event of a corporate restructuring, merger, or acquisition involving the bgd89 business, player account data may be transferred to the successor entity as part of the business assets. In such circumstances, bgd89 will notify registered players of the change and the successor entity will be bound by the privacy obligations described in this policy.

All third parties with whom bgd89 shares personal data are required to implement appropriate technical and organisational security measures, to process data only for the purposes specified, and to handle personal data in a manner consistent with this Privacy Policy. bgd89 does not permit its third-party service providers to use player data for their own marketing or commercial purposes.

bgd89 uses cookies and similar tracking technologies to operate the platform effectively, maintain your session, remember your preferences, and monitor platform performance. This section explains what cookies we use, why we use them, and how you can manage them.

A cookie is a small text file placed on your device by the bgd89 website when you visit. Cookies allow the website to recognise your device on return visits, maintain your logged-in session, and collect usage data to help us understand and improve the platform. bgd89 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period or until manually deleted).

bgd89 implements comprehensive technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bgd89 servers.
• Encryption of sensitive data fields — including identity document data and payment credentials — at rest within our database systems.
• Role-based access controls ensuring that bgd89 staff can only access personal data that is necessary for their specific operational role.
• Comprehensive audit logging of all access to player personal data, enabling detection and investigation of any unauthorised access events.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Secure, geographically redundant data storage with automated backup and disaster recovery capabilities.
• Staff training on data protection obligations and security procedures, with mandatory updates whenever policies change.

Data retention periods: bgd89 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable legal and regulatory obligations. The general retention periods bgd89 applies are as follows:

• Active account data: Retained for the full duration of your account's existence on bgd89.
• Closed account data: Retained for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping obligations. This includes identity documents, transaction history, and KYC verification records.
• Support communications: Retained for three years following the date of the last communication in each case.
• Technical and usage data: Retained in anonymised or aggregated form for platform analytics; individual-level log data is typically retained for 12 months then purged or anonymised.

After the applicable retention period expires, bgd89 will securely delete or anonymise your personal data so that it can no longer be associated with your identity.

bgd89 respects your rights over your personal data. As a registered player, you have the following rights with respect to the personal data bgd89 holds about you. To exercise any of these rights, please contact the bgd89 support team at [email protected] with the subject line "Privacy Rights Request". bgd89 will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

bgd89 is strictly an adults-only platform. Our services are not directed at, and are not intended for, any person under the age of 18. bgd89 does not knowingly collect personal data from individuals under 18 years of age. If you are under 18, you must not register an account, deposit funds, or use any bgd89 service.

bgd89 employs age verification measures at the point of registration and during the KYC process to confirm that all registered players are at least 18 years old. Where bgd89 discovers or has reason to believe that a registered account belongs to a person under 18, the account will be immediately and permanently closed, all funds held in the account (including any deposits and winnings) will be forfeited, and any personal data collected in connection with that account will be securely deleted as soon as practicable, subject to any overriding legal obligations.

Parents and guardians are encouraged to use parental control software to restrict access to online gambling platforms on devices that may be used by minors. If you become aware that a minor has registered a bgd89 account or has accessed bgd89 without authorisation, please contact us immediately at [email protected] so that we can take prompt action.

bgd89 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable law, and feedback from our players. The date at the top of this page indicates when the policy was most recently updated. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — bgd89 will notify registered players by email and via an in-platform notification at least 7 days before the updated policy takes effect.

Your continued use of bgd89 after the effective date of any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes to this Privacy Policy, you may close your account as described in Section 7 of our Terms & Conditions and request deletion of your data where legally permissible.

Contact us about privacy: For any questions, concerns, or requests relating to this Privacy Policy or bgd89's data protection practices, please contact the bgd89 support team using the details below. We are committed to addressing all privacy-related enquiries promptly, transparently, and in good faith.

• Email: [email protected] — use subject line "Privacy Enquiry" or "Privacy Rights Request"
• Live chat: Available 24/7 inside your bgd89 account dashboard — average response time under 5 minutes
• Response commitment: bgd89 will acknowledge all privacy-related emails within 5 business days and provide a full response within 30 calendar days

bgd89 is committed to working collaboratively with players to resolve any privacy concerns. If you feel that bgd89 has not adequately addressed a privacy concern you have raised, you retain the right to seek further resolution through independent mediation or other remedies available to you under the laws of Bangladesh.